Shipping policy

Shipping Policy

At Meokda, we aim to ensure that your orders are delivered quickly, securely, and efficiently. Please review our shipping policy below to understand how we handle deliveries both within the UAE and internationally.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your payment confirmation.

  • You will receive a notification email once your order has been shipped, including tracking details (if available).

Shipping Within the UAE

  • Orders within the UAE are typically delivered within 2–5 business days.

  • Shipping fees, if applicable, will be calculated and displayed at checkout.

International Shipping

  • We offer international shipping to most countries.

  • Taxes, customs duties, and import fees are not included in the order total. These charges are the responsibility of the customer and must be paid upon delivery, as required by your local customs authorities.

  • Delivery times for international orders vary depending on the destination and customs processing.

Lost or Missing Packages

  • Once an order has been handed over to the shipping provider, Meokda is not responsible for any lost or missing packages.

  • If your order goes missing during transit, we recommend contacting the shipping provider directly using the tracking number provided.

  • Meokda will do its best to assist, but we cannot issue refunds or replacements for items lost by third-party couriers.

Damaged Packages

  • Meokda ensures all orders are securely packed before shipment.

  • However, we are not responsible for any damage to the external packaging that occurs during transit, as this is beyond our control once the package has left our facility.

  • If the contents inside your package are damaged upon arrival, please contact us immediately at meokdagroup@gmail.com with photos so we can review the issue.

Incorrect Shipping Information

  • Please ensure that all shipping details provided at checkout are accurate. If you place the adress incorrectly or don't answer the courier upon delivery you will not be able to get a refund. 

  • Meokda is not responsible for delays, lost items, or failed deliveries due to incorrect or incomplete shipping information provided by the customer.

Contact Us

For any questions or concerns regarding your order or delivery, please contact us at meokdagroup@gmail.com. Our support team will be happy to assist you.